Returns & Exchanges

Due to the intimate nature of our products, we offer a 30-day return policy for unused, unopened, and sealed items to ensure the highest hygiene standards for all our customers. If you are not completely satisfied with your purchase, our team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the unopened item in its original packaging, ensuring the security seal is intact, and include your RA number inside the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves the returned item, your refund will be processed to your original payment method within 5-7 business days.