Frequently Asked Questions
Everything you need to know about our intimate wellness collection.
How will my order be packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the product or brand name on the exterior label.
Are your lubricants safe for sensitive skin?
Yes, our products are specifically formulated for women with sensitivity in mind. They are pH-balanced, paraben-free, and dermatologically tested to ensure comfort and safety.
What is your return policy for intimate products?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. If your product arrives damaged, please contact our support team within 14 days.
Can I use these lubricants with silicone toys or latex condoms?
Our water-based lubricants are 100% safe for use with both silicone toys and latex condoms. For oil-based options, we recommend checking the specific product description for compatibility.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.